Overview

Service Manager

Buddy Stubbs Harley-Davidson in Anthem, Arizona is looking for a take-charge service manager to lead and grow our service department. Candidates must have proven leadership and ability to run a service department with a high level of quality output and customer satisfaction.
 
The Service Manager is responsible for achieving maximum profitability of the service department while focusing on quality service and customer retention. He/she must effectively lead and manage their team; have a strong knowledge of the service market, and possess and in-depth understanding of how the service department affects other departments’ numbers and processes.
 
Major Duties and Responsibilities:

1)     Service Department Operations

  • Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
  • Ensure service department contributes an acceptable level of gross $ net profit.
  • Maximize productivity levels of service technicians.
  • Ensure service personnel are alert, well trained, and available when needed.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Make estimates for internal and wreck repairs.
  • Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
  • Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Ensure employees keep a clean, efficient, and orderly department.

2)     Customer Service

  • Maintain a high degree of customer satisfaction.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
  • Gain the trust and confidence of new customers when they are introduced to the service department.
  • Give special attention to repeat orders to ensure the situation is corrected.

3)     Management

  • Maintain service follow-up programs.
  • Grow the volume of service work.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with the Parts & Sales departments.
  • Maintain efficiency reports on sales representatives.
  • Provide reports to GM, as requested.
  • Develop monthly and annual objectives for the department in collaboration with GM,
  • Attend training sessions to keep current with service department issues.

 4)     Other Duties

  • Ability to open and/or close dealership. 

Qualifications & Job Requirements:

  • Three years progressive experience within the service department of a motor vehicle dealership.
  • Must have Harley-Davidson technician experience. Proficient in powertrain, electrical and scheduled maintenance. Custom bike building experience a plus. 
  • Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
  • Current, valid motorcycle license.
  • Ability to work weekends is required. 

Benefits:

  • Health benefits available
  • Employee discount program
  • PTO
  • Flexable time off
  • Paid training opportunities

About Buddy Stubbs Arizona Harley-Davidson

Mission Statement
At Arizona Harley-Davidson customer service and satisfaction are our first priority. The Buddy Stubbs team provides customers with only the highest quality products at reasonable prices. We are committed to promoting the sport of motorcycling while increasing the awareness of Harley-Davidson® products and services.

History
Following an extensive racing career, which included winning the Daytona 100 mile race in 1963, Buddy Stubbs started Arizona Harley-Davidson. On July 16, 1966, Buddy Stubbs Arizona Harley-Davidson became the Valley's only Harley-Davidson franchise. 

In the past 48 years, the population in the Phoenix metro area has exploded to over 4 million people. Although five other dealerships dot the landscape, Buddy Stubbs remains the only Harley-Davidson dealer within the City of Phoenix. Our store, originally located on McDowell Road, moved to 13401 N Cave Creek Road in 1985 to better serve our customers. In March of 2005 we relocated into our current 47,000+ sq ft dealership at 13850 N Cave Creek Road (1.5 miles north of Cactus on the West side of Cave Creek Road).

Buddy Stubbs continues to own and operate the business with the help of his two sons, Frank and Jack. Buddy Stubbs and team realize customer satisfaction is top priority when running a successful business.