Overview

Grand Junction Harley-Davidson, BMW, KTM is looking for a dynamic Service Manager to join our team. We are a premium multi line dealer that services Harley-Davidson, BMW, KTM, GasGas, Royal Enfield, and Timbersled in the western half of Colorado, in some of the most beautiful areas to ride and live. We have 6 MMI trained technicians and 2 service writers currently. We have been Colorado’s most award winning dealer and have been in business for 25 years. This position will pay $60,000 plus annually depending on experience. It is a salary plus commission pay plan.

Major Duties and Responsibilities

1) Maintain Profitable Service Departments
·     Tracks and measures both Harley-Davidson and BMW/KTM Service Operations to ensure goals are met and each department is profitable.

·     Maintain service operations consistency by implementing policies and procedures.

2) Customer Service
·     Maintain a high degree of customer satisfaction.

·     Handle customer service complaints reasonably, showing empathy and a positive attitude, and demonstrated ability to resolve each situation.

3) Management
·     Maintain service follow-up programs.

·     Grow the volume of service work.

·     Maintain budgeted revenue and expense objectives

·     Develop promotional campaigns in conjunction with the parts & sales departments.

·     Maintain efficiency reports on service advisors and technicians.

·     Provide reports to GM & DP as requested.

·     Develop monthly and annual objectives for the departments in collaboration with GM.

·     Attend training sessions to keep current with service department issues.

4) Other Duties
·     As assigned.
Supervisory Responsibilities

·        Manage employee performance (evaluate and counsel).

·        Set policies and procedures for service departments.

·        Assist with recruiting, interviewing, hiring, and terminating employees.

·        Maintain records of all Service employees’ performance reviews.

·        Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.)