Overview

We are looking for a take-charge Service Manager to lead our busy Service Department. Fun Country Powersports sells Honda, KTM and Polaris products. While the durability on these brands is top notch, inevitably all of these toys need service work. There is never a shortage of motorcycles, ATV’s, UTV’s and snowmobiles ready to get into a service bay.

The crew at Fun Country Powersports are all enthusiasts. Many of our team still actively race motorcycles and snowmobiles. Even the owner, Mike, will still show up on the starting line and get out there and race his KTM or Honda dirtbike. We love when our employees share a passion for the industry. That passion means something to our customers and keeps them coming back.

We want to you love where you work. Now let’s look at the details regarding the Service Manager position:

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

  • 5+ years of experience as a Service Manager in high-volume shop.
  • Possess sound judgment and decision-making abilities.

Benefits:

  • Aggressive Pay Plans
  • Comprehensive Paid Training
  • Employee Discounts
  • 401K with Company Match
  • Medical, Dental and Vision Insurance
  • Competitive Vacation Time