Overview

Salary Range: $60,000-$140,000

We are searching for a take-charge service manager to lead a busy service department that is looking to expand. We have recently built what is likely the largest service powersport operation in the midwest, with over 20,000 square feet of diagnostic, quick service, technician areas, engine building area, dynamometer service, 3 auto style bays with lifts, personal watercraft test tank and more. The service area was well planned and has all the components. We have an amazing location, conveniently located on I-69, near Fishers Indiana. The facility is approximately 78,000 square feet of powersports adrenalin, we have some of the most well established brands in the industry, our customer base is extensive.

Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ profitability and efficiencies.

Service Manager – Responsibilities and Duties

Maintains repair order scheduler to align jobs with parts status and technician work flow.
Request parts and labor to the individual repair orders.
Retrieves repair order parts as needed from parts department and stages parts for installation in a clean and organized manner.
Maintain consistent contact with the consumer to align repair parts technician scheduling with the customers’ expectations.
Submit warranty authorizations, document the warranty authorization, communicates the warranty particulars as needed with the consumer.
Provide leadership to align the company’s vision of high standards of service department organization, cleanliness, and serviceability with the service team
Provide leadership to the service staff by providing mentorship, goals and disciplinary actions as needed.
Analyzes the department efficiency, proficiency, and overall success
CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention
Major Duties and Responsibilities:
Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes
Managing the front end Service writers
Manage proactive follow up with current and previous customers
Oversee proper dispatching of work to service technicians
Monitor, interpret and evaluate reporting for technician productivity
Provide oversight to Service Advisors on their performance in key metrics
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control
Maintain a high degree of customer satisfaction with the ability to handle customer complaints
5+ years of experience as a service manager in high volume shop
Possess sound judgment and decision making ability
Knowledge of Lightspeed EVO desired
The right candidate for this role is an outgoing enthusiastic person who likely is a well competent powersport technician and is that point in their life where they want a different role in the service department. The candidate should enjoy talking to people, taking challenges head on, the satisfying the customer. If talking powersports in a technical manner, being surrounded by a store of enthusiastic customers, and working with a fast paced team then will feel right at home. Along with the fun work environment, this will take some hard work, determination, and ability to manage stress. There are multiple customers in the store at the same time and you’ll need to be able to multitask and be able to work several service customers at the same time. If a problem arises or your day doesn’t go as planned, you’ll need have the ability to make an informed decision and keep moving forward in the most logical way possible. We’re going places and we’re inviting you along for the ride!