Overview
Assistant Service Manager responsibilities
Support service manager in supervision of the service department
Continuously review and improve the repair order system and work flows
Organize the process of work/completion scheduling
Demonstrate and train department employees to provide highest level of customer service
Ensure proper billing of customer payment and warranty
Ensure all warranty are filed within the allotted time
Promote the dealerships warranty program to customers at the time of the repair
Provide and supervise a service quality assurance program
Prepare customers service call follow-up on future work noted by technicians
Ensure proper work assignments and scheduling of technicians
Assist customers in person as well as by phone
Ensure club contact and work closely with service promotions
Provide productivity and efficiency reports
Manage PDI, Delivery inspection & set up
Perform other tasks as assigned
Job Requirements
Proven record of achieving exceptional Customer Satisfaction
Past experience in customer service
Minimum 2 years technical experience or on the job training
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Benefits
Medical, Dental and Vision Insurance
Life Insurance
401(k) with company match
Paid Time off
Short term and Long term disability
Accident Insurance
Critical Illness Insurance
Overtime available
About Fay Myers Motorcycle World
Fay Myers Motorcycle World is one of the largest motorcycle dealerships in the United States. Founded in 1948 by its namesake, Fay Myers an avid motorcycle enthusiast, decided to turn his hobby into a business. Fay’s first franchise line was English-built "Triumph". Fay traded his own 1912 Harley-Davidson for a sign, and in a small brick building on West Alameda Avenue, became one of Colorado’s first motorcycle shops.
As Denver, Colorado grew, Fay began to add more franchises to his dealership. Some are still manufacturing motorcycles, but many have since become a part of history. Names like Ariel, AJS, James, Cotton, DOT, Parilla and BSA didn’t fair as well as Mr. Myers did, and closed their doors many years ago. Fay found success, and Honda found Fay. In 1960, after a test ride in the yet-to-be-developed neighborhood surrounding his store, Fay Myers Honda became the 99th Honda motorcycle dealer in the U.S.
Over the years, Fay has supported the full spectrum of motorcycles involving hundreds of events reaching around the world. In 1975 Gary Myers took over management from his father Fay, and the Colorado dealership became a full service Powersports company, with new and used cruisers, sport bikes, touring bikes, enduro and trail motorcycles, motocross bikes, ATV's and dual-sport (on/off road) bikes for sale. In addition, customers were offered services such as motorcycle insurance, financing and extended warranties at the CO location.
In 1990, Fay Myers Motorcycle World became a Suzuki and Kawasaki dealer. In 1993 we saw the addition of Italy’s number one mark, Ducati, often termed the Ferrari of motorcycles. KTM became a part of the dealership in 1994. I few years down the road in 1999 & 2000 they also added three more European brands; Aprilia and MV Agusta as well as the Vespa line in 2008. Polaris was added just one year later in 2009. Husqvarna came along in 2015 and BRP’s Can-am, and Sea-doo were just acquired in 2018.
Today Fay Myers carries 13 major brands and employs over 70 people. Over the years, the parts department has added to its long list of brands for sale and currently carries lines such as FOX, Apline Stars, and Arai. A full-service motorcycle repair department, free WIFI and a customer lounge are some of the extras offered to customers. The Fay Myers Clubhouse is a great place for many clubs and groups to meet with amenities for groups up to 60. Special events, both onsite and off, entertain enthusiasts year-round. We welcome you today with the finest in customer service, a professional motorcycle service department, and true one-stop shopping with instant, on-site financing, insurance, and the most complete motorcycle parts and accessories department in Denver, Colorado!
Whether you want to buy new Aprilia, Ducati, Honda, Kawasaki, Piaggio, Polaris, KTM, MV Agusta, Husqvarna, Can-am, Sea-Doo, Suzuki or perhaps sell your used bikes, we are the dealer for you in CO. Come be a part of the Fay Myers Family!
