Overview

Overview
Do you have what it takes to take our Service Departments to the next level?  Want to make SIX FIGURES??

Falcons Fury Harley-Davidson is looking for an aggressive, take charge service manager to lead a busy, expanding service department. Candidates must have motorcycle service operations experience with proven leadership and ability to run a large shop or multiple locations with a high level of quality output and customer satisfaction.

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ numbers and processes.

QUALIFICATIONS & JOB REQUIREMENTS:

Experience as a lead service writer or assistant service manager

Motorcycle background strongly preferred

Harley-Davidson enthusiast preferred

Possess sound judgment and decision making ability

Experience with Lightspeed EVO a plus

Current, valid motorcycle license

MAJOR DUTIES & RESPONSIBILITIES:

Service Department Operations

High customer satisfaction

Communication

Maximize productivity levels of service technicians and writers

Monitor billing, warranty and internal repair orders

Ensure employees keep a clean, efficient, and orderly department

Manage profitability of department

Handle customer complaints reasonably

Instill trust and confidence in all customers

Give special attention to repeat orders

Grow the volume of service work

Develop promotional campaigns

Maintain efficiency reports on Service Technicians and writers

Review reports with Service Manager/general manager

Develop monthly and annual goals with Service Manager

COMPENSATION & BENEFITS:

Salary and Commission based on experience

Competitive package including health insurance, dental insurance, life insurance, etc

 

About Falcons Fury Harley-Davidson

Falcons Fury Harley-Davidson Is Conveniently Located Near the Areas of Atlanta, Athens, Johns Creek and Marietta
Falcons Fury Harley-Davidson is an authorized Harley-Davidson dealership. We carry a largest selection in the Southeast of new Harley-Davidson inventory as well as pre-owned inventory and have a full sales, Harley-Davidson service, and parts departments with friendly and experienced staff. Visit or call us for all your Harley-Davidson needs!

Falcons Fury HD is ranjed in the top 10 dealerships in the country in new bike sales!  We are paert of the Phoniex Investments group of 8 dealerships strong and growing!  We love the open road at Falcons Fury Harley-Davidson, and we are excited to help you experience the fun and adventure that a quality Harley-Davidson motorcycle can bring into your life!

If you want a career and not just a job, love Harley-Davidson motorcycles and strive to be #1, we have a home for you!