Overview
Overview
Do you have what it takes to take our Service Departments to the next level? Want to make SIX FIGURES??
Falcons Fury Harley-Davidson is looking for an aggressive, take charge service manager to lead a busy, expanding service department. Candidates must have motorcycle service operations experience with proven leadership and ability to run a large shop or multiple locations with a high level of quality output and customer satisfaction.
The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ numbers and processes.
QUALIFICATIONS & JOB REQUIREMENTS:
Experience as a lead service writer or assistant service manager
Motorcycle background strongly preferred
Harley-Davidson enthusiast preferred
Possess sound judgment and decision making ability
Experience with Lightspeed EVO a plus
Current, valid motorcycle license
MAJOR DUTIES & RESPONSIBILITIES:
Service Department Operations
High customer satisfaction
Communication
Maximize productivity levels of service technicians and writers
Monitor billing, warranty and internal repair orders
Ensure employees keep a clean, efficient, and orderly department
Manage profitability of department
Handle customer complaints reasonably
Instill trust and confidence in all customers
Give special attention to repeat orders
Grow the volume of service work
Develop promotional campaigns
Maintain efficiency reports on Service Technicians and writers
Review reports with Service Manager/general manager
Develop monthly and annual goals with Service Manager
COMPENSATION & BENEFITS:
Salary and Commission based on experience
Competitive package including health insurance, dental insurance, life insurance, etc
About Falcons Fury Harley-Davidson
Falcons Fury Harley-Davidson Is Conveniently Located Near the Areas of Atlanta, Athens, Johns Creek and Marietta
Falcons Fury Harley-Davidson is an authorized Harley-Davidson dealership. We carry a largest selection in the Southeast of new Harley-Davidson inventory as well as pre-owned inventory and have a full sales, Harley-Davidson service, and parts departments with friendly and experienced staff. Visit or call us for all your Harley-Davidson needs!
Falcons Fury HD is ranjed in the top 10 dealerships in the country in new bike sales! We are paert of the Phoniex Investments group of 8 dealerships strong and growing! We love the open road at Falcons Fury Harley-Davidson, and we are excited to help you experience the fun and adventure that a quality Harley-Davidson motorcycle can bring into your life!
If you want a career and not just a job, love Harley-Davidson motorcycles and strive to be #1, we have a home for you!
