Del Amo Motorsports, THE #1 Motorcycle Group in California, is now hiring for our prestigious SERVICE DIRECTOR position in Redondo Beach CA. With growth comes opportunity. As a growing dealer group, we are now hiring in our service department for the best, most capable, driven and skilled professionals in the areas of service business management. Del Amo Motorsports is the premier 5 store dealer group in California and growing. We carry all the top brands and all powersports segments.
Our mission “To be the leader in customer service, profit and growth in the powersports industry”
Do you possess these great qualities?
1. Ability to communicate and lead a Service department effectively.
2. Strong technical capability and comprehension.
3. Develop and further train the service department personnel.
4. Understanding of service department basic business metrics.
5. Focused and driven for excellence in customer service and customer retention.
6. Strong operational understanding of OEM warranty and other OEM service processes.
Minimum qualifications: At least 5 years + Service Manager or above experience in the Powersports industry. Previously recruited, onboarded and trained staff. Worked with pay plan reviews. Coached staff on areas of opportunities to improve. Knowledgeable in all Service department areas and processes.
Responsibilities include: Management and oversight of Service writers, technicians and all service department support personnel. Follow compliance in all areas including safety, legal and B.A.R. standards. Track performance metrics including Sales, repair orders and expenses. Overall processes conforming to OEM guidelines. Overall profitability of the department. Working with the general managers on annual budgets and projections. Hire, train, motivate and monitor the performance of all service employees. Create an environment which provides the ultimate customer experience to reach the highest levels of CSI ratings. Review all open RO’s each day. Review all closed RO’s once finalized and ensure follow up with the customer takes place.
About Del Amo Motorsports
Welcome to Del Amo Motorsports, CA. Our selection of powersports products is second to none. In all Southern California there isn’t a friendlier or more knowledgeable staff than ours. We are happy to help you find the best deal on the new or used motorcycle, ATV, UTV, or PWC of your dreams! Check out our catalogs to see our full line of Yamaha, Sea-Doo, Suzuki, KTM, Kawasaki, WaveRunner, Jet-Ski, Star, and Can-Am products.
To be the leader in customer service, growth, and success in the power sports industry by displaying honesty, quality, team work, and a “can do” spirit in all of our actions. Our company will provide a fulfilling work environment for our employees, an enhanced level of service for our customers, and strive continually to improve everything we do.