Dealerosity is looking for dedicated, career-minded Sales Associates who understand the motorcycle business and work well with people. Our client’s dealership group is a fantastic business opportunity for those who seek future management growth within the company, as well in the beautiful and warm Central-west region of Florida.
Support & Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
Take service technicians’ orders for parts (Parts & Service Liaison) and fill them as fast as possible.
Assist service technicians in determining parts & accessories requirements for individual jobs.
Recommend related Parts and Accessories, which may be required for a job.
Supply cost of parts information on repair orders.
Update inventory control system and parts catalogue.
Notify service personnel when special parts or back-ordered parts are received.
Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
Other duties as assigned
Provide excellence Guests service to all of the dealership’s Guests.
Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
Greet Guests immediately, in a courteous and friendly manner from In-Front of the counter not behind.
Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
Must possess the ability to work with several Guests at one time while maintaining individual Guests satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, new merchandise and offer additional product that may compliment the Guests purchase.
Assist Guests with determination of Parts and Accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Handle Guests complaints reasonably (use H.E.A.T.), showing empathy and a positive attitude, and demonstrate our commitment to excellent Guests service.
Clean & Efficient Parts & Accessories Environment:
Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
Ensure merchandise displays are stocked, clean, and appealing to Guests.
Maintain updated Guests mailing lists.
Become familiar and efficient with all phases of the computer system required for P&A management.
Commitment, Qualifications and Requirements:
Treat all employees and Guests fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Complete all P.A.C.E. & PHD Videos for the P&A Associate within 30 days of employment. Complete Professional Level Recognition within 60 day (Minus Instructor Led) and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
Accept direction, follow instructions, and work well with other people.
Must have ability to get along with a broad Guest base.
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale (POS) & computerized inventory systems using Talon or the ability to quickly learn it.
Knowledge of motorcycle front-end, suspension, and engine components and the commitment to continually develop knowledge.
Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycles
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