Overview

This position is for our sister store Interstate Cycles

Ready to ride year-round?

Up to $100K/Year

Be a part of a Family oriented Team

We are looking for a take-charge Service/Parts Manager to lead a busy Service and Parts department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run Parts/Service departments with a high level of quality output and customer satisfaction.

 

Key Result Areas:

 

CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention

 

Major Duties and Responsibilities:

 

Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor staff.

Parts inventory management

Parts forecasting and ordering

Manage proactive follow up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

 

5+ years of experience as a Service/Parts Management.
Possess sound judgment and decision-making abilities.

Benefits:

 

Aggressive Pay Plans.
Comprehensive Paid Training.
Employee Discounts.
Voluntary Term Life, Short and Long-Term Disability.
Competitive Vacation Time.

If you wish to be part of the BEST, please email us your resume today!

 

About Cycles of Jacksonville

Cycles of Jacksonville is a well established franchised dealer looking to add qualified, professional individuals to help grow our business.  We carry Honda, Triumph, Vespa, Moto Guzzi, and Aprilia.  Jacksonville is ranked among the top cities to live and work.  We have a great beach community and a thriving down town.  We are looking for talent that enjoys a fast paced work environment in a process driven dealership.