Overview

A young, energetic and dynamic motorcycle parts internet retailer located in southern Rhode Island is looking for motivated Customer Service Specialists to fill multiple full time positions immediately! In this position, you will be taking orders over the phone, assisting clients with upgrades for their motorcycles, and troubleshooting installation of accessories. Attention to detail and experience on and around motorcycles is a must! A valid motorcycle license and availability for night and weekend hours are required.
 
We offer above average pay with a complete benefits package, including health, dental and flexible spending. If you think you have what it takes, please provide a complete resume with a cover letter. Your cover letter should say, in your own words, why you believe you have the qualifications to be our next top customer service specialist. Email the resume and cover letter to hr@twistedthrottle.com
 
Duties and Responsibilities include the following:

  • Assisting Customer transactions through all of our communication channels (phone, live chat, e-mail and in our retail environment) to established company standards.
  • Verifying submitted orders for integrity and ensuring order fulfilment.
  • Developing quotes and taking orders for large accounts, providing estimated shipping dates of back orders, solving problems, and assisting other sales team members with their accounts.
  • Installing products on customer and company vehicles as needed.
  • Assisting customers with returns and warranty issues.
  • Other duties may be assigned.

 
Required Skills:
Candidates must be able to write and speak clearly and concisely.
Candidates must be able to read technical documentation, comprehend the information and be able to translate it to easily digestible and understandable conversations.
Candidates must be able to build solid relationships with customers with every interaction.
Candidates must be able to identify, mitigate and address difficult situations with tact, diplomacy and professionalism.
Candidates must be able to work in a fast paced, challenging environment.
Candidates must be able to keyboard quickly and accurately using grammatically correct sentences.
All Twisted Throttle employees must be able to relax, have fun and joke around at appropriate times.
 
Education/Experience:
High School Diploma or Equivalent.  
Prior purchasing and/or sales experience helpful.
Great opportunity for Spring Graduates!

About Twisted Throttle

About Twisted Throttle:  Twisted Throttle LLC is an Exeter, Rhode Island-based e-commerce retailer, dealer, distributor, and manufacturer specializing in motorcycle riding apparel and bolt-on equipment that provides protection and increased comfort for adventure riding, commuting, and long-distance travel.  Distributed brands include SW-Motech/Bags Connection, R&G Racing, Barkbusters, Macna, MRA Windscreens, Kaoko, Interphone, and more.  Additionally Twisted Throttle designs and manufactures 100% waterproof military-spec dry luggage under the DrySpec brand, and rugged LED auxiliary driving lights under the Denali brand.  With a staff of over 35 that includes MSF instructors, track day veterans, dual sport and adventure enthusiasts, and vintage racers, Twisted Throttle prides itself on its customer service and support, by riders for riders.  Learn more here:http://twistedthrottle.com/