Overview

Salary Range: $20-$25/hr

The Technical Support Specialist is responsible for assisting with automotive, motorcycle, watercraft, and ATV electrical and lighting installations, primarily motorcycle lighting. This position will also maintain a knowledgebase and help customers on the phone and email.

Responsibilities and Duties
– Provide Tech Support with technical questions on our support que through phone and email
– Empathetically perform customer support through listening, diagnosing, and repairing their devices
– Review/Updating of technical documentation related to installation, fitment, knowledgebase, etc.

Preferred Skills
– Ability to adapt to a changing environment and handle multiple priorities
– Strong attention to detail
– Analytical and problem-solving skills
– Ability to answer a high volume of calls and emails daily
– Patience and listening skills
– Ability to read and/or write technical documents, wiring diagrams, schematics, etc.
– Experience with low-voltage test equipment
– Time-management skills

Requirements
– High School diploma or equivalent
– Technical training, associate degree, or 3+ years of experience in automotive or motorcycle industry
– Microsoft Office experience
– Excellent interpersonal and communication skills
– Reliable Internet

Benefits
– Medical, Dental, Vision Insurance
– Simple IRA
– Vacation Time
– Sick Time
– Fun & competitive work environment

 

This is a remote position.

About Custom Dynamics

Based in Youngsville, NC, Custom Dynamics® was founded in 2002 with a focus on offering the highest quality LED lighting products and electrical modules to the motorcycle industry. We continually strive toward our company vision to be the world’s leading seller of aftermarket motorcycle LED products and accessories through our commitment to new product development and superior customer support. Our products are available for a wide range of motorcycle brands including, but not limited to; Harley Davidson, Victory, Indian, Yamaha, Honda, Suzuki, Kawasaki, and Can-Am. By utilizing the latest technology and high quality components we are confident you will find our LED products to be of the highest quality and providing years of unmatched, trouble-free performance. Custom Dynamics® offers the best warranty program in the industry with a Lifetime Warranty against LED failure and a 5 year warranty on our electrical modules. We back our products with the best customer support in the industry. Custom Dynamics® policy is that every phone call, email, or concern is resolved before we go home each night.

We hire people based on attitude, ability to learn, and self-motivation. Custom Dynamics offers benefits such as paid vacation time, health insurance, Simple IRA, Sick Time, and more. Must pass drug test!