The Specialist will be responsible for troubleshooting and resolving existing marketplace issues. You will be responsible for adding/excluding products, re-categorizations, import/export issues, creating dynamic solutions when appropriate, all while adhering to Chaparral Motorsports and industry best practices. You will need to identify what the issue is and create a dynamic solution that should resolve that problem in a scalable way. You will work on supporting each unique marketplace channel, including Amazon, eBay, and Walmart.
ABOUT CHAPARRAL MOTORSPORTS
With over 40 years in the industry, we know a thing or two about motorcycle gear, tires, and motorcycle parts. We are the premier store for every type of riding, including motorcycles, street bikes, and dirt bikes. Our highest priorities are to operate ethically and honestly in every aspect of our business, take accountability and responsibility when needed, provide the utmost respect to our staff and customers, and treat every interaction with complete transparency.
We have cultivated a staff of motorsport enthusiasts. Our team relishes in the ability to share exciting experiences, talk about project ideas, exchange bench race banter, and dream about future rides and excursions with our customers. In addition to our fun culture, we provide our employees great benefits and competitive pay.
WHAT YOU’LL BE DOING
Merchandises the eCatalog, sets up SKUs, updates product pages and builds category and brand pages
Market and maintain products on eBay, Amazon, Walmart to boost product ranking and visibility
Publishes and maintains dynamic and static content through the e-commerce management tool; includes data management with eCatalog
Create listings, identify keywords, improve SEO to ensure maximum exposure of our products
Ability to do basic troubleshooting and get to the root cause of a problem
Review marketplace software portals imports/exports and resolve outstanding errors
Comply and understand all of the performance metrics and rules governing each eCommerce marketplace
Manage executive expectations, ensuring executives remain informed about the status of their request and are responded to in a timely manner
Document work and update open requests appropriately
Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities
Meet deadlines as set by direct managers and team leads
Use resources appropriately, adhering to policy and best practices
Update eCatalog to adhere to new marketplace requirements
Troubleshoot and resolve order automation errors
Identify and implement an automated and dynamic solution when possible
ARE YOU A GOOD FIT?
We are looking for someone who is motivated to do quality work as an E-Commerce Marketplace Support Specialist. Ask yourself: Is quality with efficiency one of your superpowers? Are you ready to enjoy where you work? If so, we want to meet you!
1-2 years of experience with marketplace seller account management (Amazon, Walmart, eBay, etc.)
A can-do attitude and team-centric
Strong passion and drive to succeed
Demonstrable ability to multi-task and adhere to deadlines
Well-organized with a customer-oriented approach
Excellent written and verbal communication skills
Applicants must be authorized to work in the U.S.
Nice to Have
Hands-on experience managing marketplace accounts
Third-party catalogue product enablement and management (for example: 3P and 1P marketplace product listing and management experience)
Basic HTML or SQL
Apply here: https://www.applicantpro.com/openings/chaparralmotorsports/jobs/1966424/CA-California/San-Bernardino/E-Commerce-Marketplace-Support-Specialist
About Chaparral Motorsports
Chaparral Motorsports® is recognized as one of the largest motorcycle accessory and vehicle dealerships in the country. Chaparral Motorsports now encompasses a 160,000 square foot footprint. Started as a family motorcycle parts business, Chaparral Motorsports® has developed into a multi-line motorcycle and ATV dealer, offering Honda®, Yamaha®, Kawasaki®, KTM®, Suzuki®, Can-Am, Polaris® and Kymco ATV's, motorcycles, and utility vehicles. Check www.ChapMoto.com for more news and information.