Overview

Qualifications

Completion of factory authorized formal training program such as MMI Service School or equivalent work experience

Service Technicians need both basic and special tools to properly diagnose and service our products

Ability to obtain and maintain state driver license with motorcycle endorsement

Clean driving record

Ability to pass background and drug screens

Subject to random drug screens

Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of material

Frequently requires the ability to balance and push an 800 lb

Responsibilities

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality

Provide prompt, dependable, high quality, vehicle service to (internal & external) customers

Complete repair work within the scheduled or allotted time period whenever possible

Continually improve this “efficiency” skill

Minimize come-backs and deal with them promptly and satisfactorily when they do occur

Maintain productivity (time spent working on billable jobs) as close to 100% as possible

Maintain clean efficient facilities

Accept work assignments from Shop Foreman/Service Manager

Request parts for the job as early as possible when needs become known

Perform service, repair, and customization work in accordance to factory specifications

Test riding motorcycles as directed by Assistant Service Manager or Technician

Unafraid to ask questions to achieve highest quality of work possible

Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so the customer may be contacted and notified of the delay

Keep customers’ vehicle cleaner than it was when it was dropped off

After job is finished ensure proper completion and filing of paperwork

Driving company vehicles to pick up or drop off motorcycles for service work

Keep work area as clean as possible and assist others with maintaining shop cleanliness

Assist Service Writer, when requested, with any tasks that will help ensure customer satisfaction

Willingness and enthusiasm to learn technical information about our brand

Treat all employees and customers fairly, courteously and with dignity

Maintain positive relationships with customers, other employees and owners

Be early to your shift so you are ready to work as soon as it begins

Be flexible and available to work longer hours in the summer months

Maintain up to date technical training

Focus on Quality & Service

Be neat and clean

Demonstrate an interest in growing the dealerships business

All Service Technicians are required to own a set of basic tools

Read and become familiar with all Service Bulletins

Frequently works near moving mechanical parts

Is potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards

Occasionally, exposed to exhaust fumes or other airborne particles