Overview
Qualifications
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Completion of factory authorized formal training program such as MMI Service School or equivalent work experience
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Service Technicians need both basic and special tools to properly diagnose and service our products
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Ability to obtain and maintain state driver license with motorcycle endorsement
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Clean driving record
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Ability to pass background and drug screens
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Subject to random drug screens
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Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of material
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Frequently requires the ability to balance and push an 800 lb
Responsibilities
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Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality
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Provide prompt, dependable, high quality, vehicle service to (internal & external) customers
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Complete repair work within the scheduled or allotted time period whenever possible
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Continually improve this “efficiency” skill
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Minimize come-backs and deal with them promptly and satisfactorily when they do occur
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Maintain productivity (time spent working on billable jobs) as close to 100% as possible
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Maintain clean efficient facilities
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Accept work assignments from Shop Foreman/Service Manager
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Request parts for the job as early as possible when needs become known
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Perform service, repair, and customization work in accordance to factory specifications
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Test riding motorcycles as directed by Assistant Service Manager or Technician
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Unafraid to ask questions to achieve highest quality of work possible
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Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so the customer may be contacted and notified of the delay
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Keep customers’ vehicle cleaner than it was when it was dropped off
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After job is finished ensure proper completion and filing of paperwork
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Driving company vehicles to pick up or drop off motorcycles for service work
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Keep work area as clean as possible and assist others with maintaining shop cleanliness
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Assist Service Writer, when requested, with any tasks that will help ensure customer satisfaction
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Willingness and enthusiasm to learn technical information about our brand
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Treat all employees and customers fairly, courteously and with dignity
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Maintain positive relationships with customers, other employees and owners
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Be early to your shift so you are ready to work as soon as it begins
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Be flexible and available to work longer hours in the summer months
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Maintain up to date technical training
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Focus on Quality & Service
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Be neat and clean
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Demonstrate an interest in growing the dealerships business
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All Service Technicians are required to own a set of basic tools
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Read and become familiar with all Service Bulletins
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Frequently works near moving mechanical parts
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Is potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards
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Occasionally, exposed to exhaust fumes or other airborne particles
