Overview

Do you like boating and the marine industry? California Skier is one Southern Californias longest standing marine dealerships operating successfully for over 35 years. The business has experienced significant growth over the past 18 months and is looking to expand its team. With 7 Lines of New Boats, a large Service Center, Indoor and Outdoor Boat Storage and a well-equipped Accessories Shop, we can handle just about any boating need. Additionally, California Skier has two locations, one in Lake Elsinore and the other in Long Beach. We look forward to hearing from you soon!

We are currently looking for a Rock Star of a Service Writer.

As the Service Writer you are responsible for generating SALES through booking Service Appointments, Writing Customer Pay Repair Orders and facilitating Customer Warranty Requests. The Service Writer should be very focused on driving NEW business through the door as well as keeping current customers up to date with the status of their unit while on the property. The Service Writer must work aggressively to CREATE a solid book of appointments, provide timely estimates and complete accurate and detailed Repair Orders. Completing accurate and detailed Repair Orders within the operating system will allow our teammates throughout the department to excel in their positions, ultimately increasing the throughput of the business overall.

The Service Writer is responsible for communicating with his customers regularly. This includes follow up after setting an appointment date to ensure customer follow through. Additionally, as quickly as possible after a customer drop-off, communication of an estimated date of completion should be a priority. And finally, a courtesy communication after completion of work and pick-up will ensure we understand if we have met the customers’ expectations while providing them with our service.

The Service Writer is the communication conduit between the customer and the rest of the department. Organized documentation will allow each of the other team members to support your efforts allowing your workload to stay manageable while we work to scale the throughput of the department.

Team member should have great computer skills and should be proficient in Microsoft Office. Experience working within Light Speed a major plus.

About California Skier

California Skier is one of Southern Californias longest standing marine dealerships operating successfully for over 35 years. The business has experienced significant growth over the past 18 months and is looking to expand its team. With 7 Lines of New Boats, a large Service Center, Indoor and Outdoor Boat Storage and a well-equipped Accessories Shop, we can handle just about any boating need. Additionally, California Skier has two locations, one in Lake Elsinore and the other in Long Beach. We look forward to hearing from you soon!