Business Development Center (BDC) Administrative Assistant
(Customer Service Representative)
High Desert Harley-Davidson – Meridian, Idaho
If you are a high energy professional that's friendly with a great attitude and exceptional phone and admin skills, we want you full-time (40 hours per week).
Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. Candidates will be trained and have the tools necessary to ensure success in answering customers questions and scheduling appointments.
Key Result Areas:
• Make outgoing calls to customers with and without use of script
• Incoming phone calls and leads
• Support of motorcycle sales department and follow up
• Support of motorcycle service department and follow up
Major Duties and Responsibilities:
• Answer and direct incoming calls when front desk is busy (2nd in line to answer all calls)
• Front desk phone coverage for daily lunch breaks
• Follow up with customer in-store visits to ensure satisfaction
• Make customer survey calls
• Make event calls to invite customers back to the store
• Other administrative duties as assigned
Qualifications & Job Requirements:
• Strong customer service background with phone and computer experience required
• Motorcycle experience preferred but not required
• Strong appointment setting and value building skills
• Must have a love of motorcycles
• Strong work ethic and willing to give 110% to get the job done right
• Professional demeanor and appearance
• Must be extremely organized and able to handle all general admin functions
• Must be very dependable
• $9 per hour + commissions
Very Competitive Benefits Plan
All applicants subject to pre-employment drug testing and security background search.
No phone calls or walk-ins please.
Send resume and cover letter, letting us know why you are the perfect candidate for this position to firstname.lastname@example.org.
About TMI Group
Boise, Idaho is ranked one of the TOP Places to Live in the US!
Located next to the Majestic Cinemas off Overland Road at I-84 & Eagle Road in Meridian (Boise), we're Idaho's largest Harley-Davidson Motorcycle dealership at 54,000 sq ft!