As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, New Jersey.
The BMW Motorrad National Technical Support Engineer provides motorcycle and scooter second level technical support on escalated cases for new/used motorcycles, parts and accessories to BMW Motorrad USA and Canada dealers through various channels such as in-dealer visits, and an online TSARA hotline. They will provide technical advice and adequate coaching to the technical support team members responsible for handling first level cases as required, and will be responsible for improving product quality, enhancing customer satisfaction, brand loyalty, and customer retention by ensuring that motorcycles are fixed right the first time.
He/She will conduct Special Product Investigations, providing detailed reports to accurately support their finding, protect BMW’s position, and provides expert testimony during customer litigations as directed by the BMW corporate legal team. The Technical Support Engineer will serve as “fly-in” High Voltage repair team for electric vehicles and physical labor for the repair of open recalls on unsold inventory in the Nazareth, PA warehouse.
Join the team at BMW of North America and enjoy a high-performance employment package which includes:
- Company sponsored Medical, Dental & Vision Insurance
- Employee car program
- 401(k) Savings Plan
- Retirement Income Account
- High School Diploma
- 5+ years’ experience as an automotive technician preferable in the powersports business.
- Experienced in all aspects of motorcycle repair (mechanical, chassis, brakes, electrics etc.)
- Shop foreman or workshop leadership experience
- High voltage repair and system knowledge and/or Blitz certification
- Overnight travel and day traveling to support dealers a minimum of 30-50%
- Valid US driver’s license with motorcycle endorsement and a clean driving record
- Critical thinking and problem-solving skills
- Negotiation, reasoning and diplomatic skills when resolving customer and dealer satisfaction issues
BMW NA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
About BMW of North America (Motorrad Division)
BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and Rolls-Royce Motor Cars; Designworks, a strategic design consultancy based in California; technology offices in Silicon Valley and Chicago, and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is the BMW Group global center of competence for BMW X models and manufactures the X3, X4, X5, X6 and X7 Sports Activity Vehicles. The BMW Group sales organization is represented in the U.S. through networks of 349 BMW passenger car and BMW Sports Activity Vehicle centers, 143 BMW motorcycle retailers, 116 MINI passenger car dealers, and 38 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North America, is located in Woodcliff Lake, New Jersey.