Overview

Salary Range: Competitive salary commensurate with experience.

Job Title: Powersports Service Manager

Company: We are a leading dealership specializing in powersports vehicles, including motorcycles, ATVs, and side by sides. With a passion for adventure and a commitment to excellence, we provide our customers with top-quality products and exceptional service. Join our team and become part of a dynamic community dedicated to delivering unforgettable experiences to outdoor enthusiasts.

Location: Harrisonburg, VA

Position Type: Full-time

Overview: We are seeking an experienced and customer-focused Powersports Service Manager to lead our service department. As the Service Manager, you will oversee all aspects of the service operations, ensuring efficient workflow, high-quality repairs, and exceptional customer service. If you have a strong background in powersports maintenance, excellent leadership skills, and a passion for delivering superior service, we want to hear from you.

Responsibilities:

Manage day-to-day operations of the service department, including scheduling, workflow management, and technician assignments.
Provide leadership and guidance to service technicians, ensuring they have the necessary resources and support to perform their duties effectively.
Monitor service metrics, such as turnaround time, first-time fix rate, and customer satisfaction, and implement strategies to optimize performance.
Maintain accurate records of service transactions, including work orders, invoices, and parts inventory.
Collaborate with the sales team to promote service offerings and drive revenue growth through upselling and cross-selling opportunities.
Develop and maintain strong relationships with customers, addressing their concerns and ensuring their needs are met promptly and professionally.
Stay up-to-date on industry trends, technologies, and regulations related to powersports vehicles and service operations.
Implement and enforce safety protocols to ensure a safe working environment for all employees.
Qualifications:

High school diploma or equivalent; post-secondary education or technical training in powersports mechanics is preferred.
Minimum of 5 years of experience in a supervisory or managerial role within the powersports or automotive service industry.
Strong knowledge of powersports vehicles, including motorcycles, ATVs and side by sides.
Proven track record of delivering excellent customer service and resolving customer issues effectively.
Excellent communication and interpersonal skills, with the ability to interact professionally with customers, employees, and vendors.
Proficiency in computerized service management systems and Microsoft Office Suite.
Valid driver’s license with a clean driving record.

Benefits:

Competitive salary commensurate with experience.
Health, dental, and vision insurance coverage.
Retirement savings plan with employer match.
Paid vacation and holidays.
Employee discounts on powersports vehicles, parts, and accessories.
Ongoing training and professional development opportunities.

How to Apply:

If you’re passionate about powersports and have the leadership skills to drive our service department to success, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and relevant experience to Carter@blueridgepowersports.com. Be sure to include any certifications or specialized training you possess.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About BLUE RIDGE POWER SPORTS

www.blueridgepowersports.com

Honda / Can-Am / KTM dealer in central Virginia's Shenandoah Valley.