Overview

Job Description: Biggs Harley-Davidson in San Marcos California is looking to hire a technician who is motivated and wants to get paid top dollar for their talents. We are top performing Harley-Davidson Service facility. Plus we have excellent medical, dental, life insurance plans and further education opportunity through Harley-Davidson University. Apply today!Preferred experience with 2-3 years and 1-2 years in a Harley Davidson Dealership is strongly preferred. Applicant must have graduated from MMI. Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

Service Department Operations
Customer Service
Major Duties and Responsibilities
1)
Service Department OperationsProvide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Accept work assignments from Service Writer/Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair and customization work in accordance to factory specifications.
Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
After job is finished ensure proper completion and filing of paperwork.
Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2) Customer ServiceMinimize come-backs and deal with them promptly and satisfactorily when they do occur.
Keep customers’ vehicle cleaner that when it was dropped of.
3) Other DutiesAs assigned
Supervisory ResponsibilitiesNo Supervisory Responsibilities
CommitmentsTreat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all interactions with customers and employees.
Be prompt and available for flexible scheduling.
Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
Focus on quality.
Qualifications & Job RequirementsCompletion of a factory authorized training program such as MMI Service School or equivalent work experience
Current Motorcycle license and be insurable.
Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within first day of hire. See Service Manager for required tools.
Physical DemandsThe noise level in the work environment is usually loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift _40lb. of material.
Frequently requires the ability to balance and push a 800lb. motorcycle.
Working ConditionsFrequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
Qualifications and SkillsMMI Graduate

Driver’s license and Motorcycle License

Clean DMV record

About Biggs Harley Davidson of Southern California

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