This is a full time position in an exciting and fun power sports industry. Your main responsibility is to maintain a position of being available and responsive to internal and external customer support. Dedicated to providing a strong customer service ethic which supports the company philosophy.
Duties include but are not limited to:
Answer calls from our customers with questions or troubleshooting needs. Transfers calls to the appropriate department. Create new customers in customer database and place new retail sales orders. Handle Customer Returns process and place orders for warranty items. Review and release Website sales orders. Answering emails and chats. Understand product instructions and assist customers with technical support questions.
· An Associate Degree from a Business, Sales or Marketing field or minimum of 2 years of experience with a customer service background
· Proficiency in organizational and communication skills with the ability to multi-task
· Ability to learn and retain knowledge of motorcycle parts product lines
· A background in or interest in the motorcycle industry
This is a full-time permanent position in a casual and fun working environment with the opportunity for growth. Hours are work M-F 8:00 AM to 5:00 PM. We offer a competitive wage with a full benefit package.
Job Type: Full-time
About Big Bike Parts
Big Bike Parts a leader in designs; manufactures and distributes Show Chrome Accessories, UltraGard, Hopnel and Prairie Dog brands for motorcycles and ATVs. Big Bike Parts, Inc. offers the largest selection of aftermarket chrome bolt-on touring and cruiser accents, lighting, covers and soft luggage.