Overview

Do you have what it takes to take our Service Departments to the next level?

Baton Rouge and Hammond Harley-Davidson are looking for an aggressive, take charge service manager to lead a busy, expanding service department. Candidates must have motorcycle service operations experience with proven leadership and ability to run a large shop or multiple locations with a high level of quality output and customer satisfaction.

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ numbers and processes.

QUALIFICATIONS & JOB REQUIREMENTS:

Experience as a lead service writer or assistant service manager

Motorcycle background strongly preferred

Harley-Davidson enthusiast preferred

Possess sound judgment and decision making ability

Experience with Lightspeed EVO a plus

Current, valid motorcycle license

MAJOR DUTIES & RESPONSIBILITIES:

Service Department Operations

High customer satisfaction

Communication

Maximize productivity levels of service technicians and writers

Monitor billing, warranty and internal repair orders

Ensure employees keep a clean, efficient, and orderly department

Manage profitability of department

Handle customer complaints reasonably

Instill trust and confidence in all customers

Give special attention to repeat orders

Grow the volume of service work

Develop promotional campaigns

Maintain efficiency reports on Service Technicians and writers

Review reports with Service Manager/general manager

Develop monthly and annual goals with Service Manager

COMPENSATION & BENEFITS:

Salary and Commission based on experience

Competitive package including health insurance, dental insurance, life insurance, 401(k), etc

About Baton Rouge Harley Davidson

Since 1980, Baton Rouge Harley-Davidson® has been the "Flagship Dealer of the Gulf South," conveniently located in the heart of Louisiana's capital city. With deep Southern roots and a passion for the Harley-Davidson® brand, our staff shares a commitment to deliver excellence to our customers in every visit. As a full-service dealer, we strive to exceed your expectations and provide you everything you need to "Ride and Have Fun." With a full lineup of new and pre-owned Harley-Davidson® motorcycles, a state-of-the-art service department and fully stocked P&A and Motorclothes departments, Baton Rouge Harley-Davidson® has everything you need to make your riding experience easy, safe and most importantly fun. Baton Rouge Harley-Davidson® believes in delivering frequent events designed to bring together customers who share a common passion for the Harley-Davidson® lifestyle.

In 2012, Robert Dodson fulfilled a lifelong dream when he became the owner of Baton Rouge Harley-Davidson® and Hammond Harley-Davidson®. With a vision of creating two of the nations "best-in-class" Harley-Davidson® dealerships, Robert is a hands-on owner who you will find on-site at either location. Robert is a motorcycle enthusiast who sat on the seat of his first motorcycle at the age of six and is still riding today (2010 Street Glide is his baby, 22523 miles, and counting!). Robert got his start in the motorcycle industry over 25 years ago as a sales associate and was instrumental in growing several dealerships in the Deep South the Midwest. With a belief in connecting with and giving back to the community, Robert looks forward to getting involved in local events and welcoming every customer as a lifelong friend!