Job description

Seeking for immediate hire in the Allentown area of Pennsylvania a self-motivated, organized, dependable employee, with a passion for motorcycles and motorsports, to handle the following responsibilities including but not limited to:

  • Daily small parts order fulfillment: pulling, packing, and shipping by USPS/UPS.
  • Inventory management:
    • Receive and stock inventory, requiring the ability to move/lift boxes up to 36 pounds, and update website inventory, and confirm inventory accuracy
    • Create suggested monthly parts orders.
  • Must have experience with Microsoft Office products including Outlook, Word, and Excel, experience with shipping software a plus.
  • Must be willing to learn about Arai helmet models and parts to assist customers with questions by email and phone.
  • Customer service answering phone calls and customer/dealer questions about orders, products, inventory, etc.

The employee is expected to grow long term with the company and increase their responsibilities over time to include (not limited to) the following:

  • Ability and willingness to travel nationally and internationally.
    • Must have a valid auto driver’s license.
      • Motorcycle license a plus, but not required.
    • Must have or be willing to obtain a passport.
  • Travel to consumer and dealer events to promote Arai Helmet, conditions permitting.
    • Willingness to work weekends when necessary.
  • Learn how to repair helmets and create reporting for helmet improvement.
    • Basic training on the job in US office.
    • Advanced technical training at the factory/home office in Japan.
  • Learn and assist with race support including 2-wheel and 4-wheel.
  • Photography for helmets, parts, promotional materials, and producing instructional videos; experience in streaming software a plus.

A normal day in this role would include:

  • Processing orders through the company website.
    • Pulling, packing, shipping, invoicing.
  • Navigating the warehouse picking helmet parts for orders.
    • Confirming the accuracy of orders and inventory.
  • Receiving and/or shipping helmet boxes occasionally involving 6-piece helmet boxes weighing up to 36 pounds.
  • Answering customer emails and phone calls at a desk.
  • Learning new skills on the job

    Job Type: full time (40 hours per week) – Benefits after 90 days
    – $45,000-$50,000 annual salary depending on experience
    Only qualifying applicants will be contacted to schedule an appointment for a video interview.