SERVICE MANAGER

Overview

AEO Powersports Murrieta is looking for an experienced Service Manager to join our team!

 

Major Duties and Responsibilities

· Manage Daily administrative operations of the service department

· Take care of customers in a prompt and professional manor

· Treat all customers and employees fairly, courteously, and with dignity

· Complete and maintain staff level training set by KTM, Husqvarna and GASGAS

· Asset with service write-up and warranty summations

Service Department Operations

· Provide prompt, dependable, high quality vehicle service to (internal & external) customers.

· Ensure service department contributes an acceptable level of gross $ net profit.

· Maximize productivity levels of service technicians.

· Ensure service personnel are alert, well trained, and available when needed.

· Review work-in-progress to ensure quality and timeliness.

· Occasionally assist technicians when they are having difficulty performing service work.

· Make estimates for internal and wreck repairs.

· Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.

· Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.

· Become familiar and efficient with all phases of the computer system required for service and parts management.

· Ensure employees keep a clean, efficient, and orderly department.

Customer Service

· Maintain a high degree of customer satisfaction.

· Greet customers immediately, in a courteous and friendly manner.

· Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.

· Gain the trust and confidence of new customers when they are introduced to the service department.

· Give special attention to repeat orders to ensure the situation is corrected.

Management

· Maintain service follow-up programs.

· Grow the volume of service work.

· Maintain budgeted revenue and expense objectives.

· Develop promotional campaigns in conjunction with the Parts & Sales departments.

· Maintain efficiency reports on sales representatives.

· Attend training sessions to keep current with service department issues.

Qualifications & Job Requirements

· 3-5 years progressive experience within the service department of a motor vehicle dealership.

· Prefer knowledge and experience with sales of KTM, Husqvarna, and GASGAS motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.

· Current, valid motorcycle license preferred.