Overview
Service Manager Job Summary
We are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
- Service Manager Duties and Responsibilities
Oversee all services and workspaces in shop
Delegate and direct service tasks; monitor the progress of all current and pending projects
Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
Manage and update invoices
Process new orders and track inventory
Communicate and maintain good relations with manufacturing reps and dealers
Keep a safe and clean workspace at all times
Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency - Be able to track and analyze core KPI’s and and manage them maximizing profitability of the department
- Follow and abide by all industry standards, regulations, and laws
Help train new employees in company procedures, including safety and work processes
Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company - Service Manager Requirements and Qualifications
High school diploma or GED equivalent; bachelor’s degree preferred
A dynamic leader with a proven track record in customer service
Computer literate and proficient with inventory catalogs
Excellent oral and written communication skills
Works well under pressure and manages stressful situations with ease
Organized, efficient, and results-driven
Strong customer service and salesmanship skills
