Service Manager Job Summary
We are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

  • Service Manager Duties and Responsibilities
    Oversee all services and workspaces in shop
    Delegate and direct service tasks; monitor the progress of all current and pending projects
    Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
    Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
    Manage and update invoices
    Process new orders and track inventory
    Communicate and maintain good relations with manufacturing reps and dealers
    Keep a safe and clean workspace at all times
    Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
  • Be able to track and analyze core KPI’s and and manage them maximizing profitability of the department
  • Follow and abide by all industry standards, regulations, and laws
    Help train new employees in company procedures, including safety and work processes
    Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
  • Service Manager Requirements and Qualifications
    High school diploma or GED equivalent; bachelor’s degree preferred
    A dynamic leader with a proven track record in customer service
    Computer literate and proficient with inventory catalogs
    Excellent oral and written communication skills
    Works well under pressure and manages stressful situations with ease
    Organized, efficient, and results-driven
    Strong customer service and salesmanship skills